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Support
Stuck? Start here.
Support is part of the product. Most of it will live in documentation you can read at 2am without asking anyone - and where that is not enough, there is a person at the other end.
Find it yourself
The fastest routes
Getting started
First power-up, first flash, first working thing. The place to start if a board has just arrived.
Product documentation
Pinouts, specifications, what is in the box and what is not. Each product page carries its own documentation section.
Firmware and downloads
Firmware profiles, setup instructions, release notes, known limitations, and how to flash and recover a board.
Guides and projects
Step-by-step builds and the embedded skills that transfer to whatever you make next.
Troubleshooting
Before you write in
There is no product-specific troubleshooting yet, because there are no products yet. When there is, it will live under each product and in the Learn section. In the meantime, these are the questions we will ask you anyway.
- What exactly happens
- The behaviour you see, not the conclusion you have drawn from it.
- What you expected
- Sometimes the hardware is right and the documentation is wrong. That is our bug either way.
- When it started
- Out of the box, after a flash, after a change, or after it sat in a drawer.
- Hardware and revision
- The board, its revision marking, and anything connected to it.
- Firmware profile
- Which profile, and which release, if you know.
- Power source
- What is powering it, and whether that has been ruled out.
Once GitHub exists
Firmware bugs will be best reported as GitHub issues, where the conversation is public and the fix is traceable to a release. That is not available yet, so email is the route for now.
Orders
Buying, shipping and returns
Checkout, payment, stock and fulfilment are handled by our Shopify store, not by this site. Order questions are answered there or by email - this site has no account system, cart or order lookup.
Order status
Order confirmations and tracking come from the store. Order status
Shipping
Destinations, costs and timeframes are set in the store, and are never estimated on this site. Shipping information
Returns
Return windows and conditions are published as a policy document. Returns policy
Warranty
Coverage and exclusions are published as a policy document. Warranty information
Policies are published, not implied
Where a policy link above says “policy to be published”, it means exactly that: the document does not exist yet, so this site will not summarise, paraphrase or invent one. Email us and you will get a straight answer about the specific case.
Still stuck
Talk to a person
Koala Embedded is small. That means slower than a call centre and considerably more useful, because whoever answers has probably had the board in their hand.